Refund policy

At THREE we want you to be happy with what you receive. If something is not right with your order, we will make it right.

 

Return and exchange window

 

You have 7 days from the day your parcel is delivered to tell us about a problem with your order.

 

How to start a return

 

If you face any problem with a product, simply take a clear picture of the item showing the issue and email it to us at zeeshantec125@gmail.com along with your order number. Once we have reviewed the photo we will confirm your return and share the return address with you, and you can send the parcel back to us.

 

Please keep the item unworn and unwashed, with its tags attached and in its original packaging, so that we are able to process the return.

 

Refunds

 

If the product is eligible for a refund, we will refund the full amount you paid for that item. Refunds are issued after we receive the returned parcel and inspect the item, and are normally processed within 5 to 7 working days of the parcel reaching us.

 

If an item is not eligible for a refund, we will contact you to explain why and offer an exchange or store credit where we can.

 

Damaged, defective or incorrect items

 

Please check your parcel as soon as it arrives. If an item is damaged, defective or is not what you ordered, send us a photo straight away and we will arrange a replacement or a full refund at no extra cost to you.

 

Items we cannot accept

 

We are not able to accept returns on items that have been worn, washed, altered or damaged after delivery, or items sent back without their original tags and packaging. Items bought in a final sale cannot be returned.

 

Questions

 

If you are unsure about anything, email us at zeeshantec125@gmail.com and we will help you.